FREQUENTLY ASKED QUESTIONS
You’ve got questions, we’ve got answers
STILL HAVE QUESTIONS?
We’re here Monday – Friday 8am-6pm CT!
How do I use my points to redeem rewards?
You can redeem your points at checkout. You must be logged in to view the number of points redeemable at checkout. A minimum of 100 points is needed to begin redemption and you have to spend a minimum of $10 above your redemption amount to apply the discount. You will see a dropdown menu that will show you the number of points you have (if any) that can be applied to your order.
Can I use multiple discount codes with my order?
Our cart checkout only allows (1) discount or promotional code per order. This includes free shipping offers and the usage of points via our rewards program.
When can I start redeeming my points?
You can start redeeming your points for products once you reach 100 points. Please note, at this time points can only be redeemed on full price items only.
Do my points expire?
Yes, points will expire twelve (12) months from the date they are earned, regardless of member activity.
Can I earn points on past purchases?
No. You will start earning points on the day you sign up to join The Squad.
How do I check my point balance?
Once logged in to your account, you can check your point balance on both the Rewards page or the Account page. Having trouble, or something doesn’t seem correct? Live Chat or email us so we can help!
How do I know what tier I am?
Once logged in, you can check your tier on your Account page.
More FAQs / Terms & Conditions
Find our full list of FAQs, and read our Terms & Conditions.